To establish new service, customers must complete an Application for Service and a Customer Service Inspection Form. Additionally, customers must provide a legible copy of their valid, government-issued ID and a copy of their lease agreement (if renting).
The current residential customer deposit requirement is $200. Residential customers providing an acceptable Letter of Credit from another utility company may have $100 of the deposit requirement waived. An acceptable letter of credit is one that shows a minimum of 12 months of payment history with no more than 2 late payments and no non-payment disconnects during the most recent 12 month period. For a Letter of Credit, customers may use the following types of utility companies:
Another water utility
Commercial or Multi-Family Deposits
The deposit requirements listed previously are for single-family residential properties only. For information on deposit requirements for commercial or multi-family properties please contact our office at 817-249-1250.