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Benbrook Water Authority News

Posted on: September 14, 2021

Texas Legislature Updates Rules on Confidentiality of Customer Information

During its most recent session, the Texas Legislature adopted H.B. 872, which requires government-operated utilities like Benbrook Water Authority, to except from disclosure under the Public Information Act any information that: (a) discloses whether services have been discontinued, or reveals whether an account is delinquent or eligible for disconnection by the government-operated utility; or (b) is collected as part of an advanced metering system for usage, services, and billing, including amounts billed or collected for utility usage, except that all such information is to be made available to that customer or their designated representative if the information directly relates to utility services provided to the customer and is not confidential under law;  and (2) a government-operated utility may not disclose personal and utility usage information for government operated utility customers unless the customer requests that the government-operated utility disclose such information on an appropriately marked form or other written request for disclosure.

Customers who desire their information be kept confidential do not need to take any action. However, customers who desire to have their water account information made available for disclosure must complete the Right to Request Disclosure of Personal and Utility Usage Information form

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