If you see water running down the street in your neighborhood, especially when it hasn’t been raining, this could indicate a water main break. First, you should report this event at (817) 249-1250; don’t assume that your neighbor will. We will dispatch a crew to the site, which usually takes 4-5 hours to repair. Before we put those lines back into use, the water is flushed and disinfected. The customer portal is the best way to receive notifications about water main breaks in your area. Sign up here.